Privacy Policy

Introduction

Torixes Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Data Controller Information

Torixes Ltd is the data controller for the purposes of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We are registered in Ireland with company registration number 5864723A and VAT number IE5864123A.

Our registered office is located at 135 Baggot Street, Waterford, X62 7190, Munster, Ireland.

Data Collection

We collect personal data when you interact with our website, contact us, or use our services. The types of data we collect include:

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
• Project Information: Details about your commercial construction requirements, project specifications, and business needs
• Website Usage Data: IP address, browser type, pages visited, time spent on our website, and referring websites
• Communication Records: Records of correspondence between you and Torixes, including emails, phone calls, and meeting notes

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Legitimate Interests: To provide you with information about our construction services and to improve our website
• Contract Performance: To deliver construction services and manage project requirements
• Consent: For marketing communications and cookies (where required)
• Legal Obligation: To comply with applicable laws and regulations

How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries about our commercial construction services
• To provide project quotations and proposals
• To manage and deliver construction projects
• To maintain business relationships and provide customer support
• To improve our website and services
• To comply with legal and regulatory requirements
• To send you relevant information about our services (with your consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

• Service Providers: Trusted partners who assist us in delivering our services, such as subcontractors, suppliers, and professional advisors
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Transfers: In connection with any merger, acquisition, or sale of business assets

All third parties are required to maintain appropriate security measures and use your data only for specified purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Project Records: For the duration of the project and up to 7 years thereafter for legal and warranty purposes
• Contact Information: Until you request removal or we determine it is no longer necessary
• Website Data: Analytics data is typically retained for 26 months
• Legal Requirements: As required by Irish law and industry regulations

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right of Rectification: Request correction of inaccurate or incomplete data
• Right of Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where applicable

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission and storage
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection principles

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@torixes.top
• Phone: +353 51 105 1461
• Post: Torixes Ltd, 135 Baggot Street, Waterford, X62 7190, Munster, Ireland

Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Data Protection Commission of Ireland. You can contact them at:

• Website: dataprotection.ie
• Phone: +353 57 868 4800
• Email: info@dataprotection.ie

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date.

Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.